Woofie's Pet Sitting, Dog Walking & Mobile Pet Spa Waiver

Woofie’s Service Agreement, Waiver & Client Authorization
This agreement begins on the date accepted by the Client and remains in effect until terminated by either Woofie’s or the Client.
Fees & Payment
Service rates are as posted on the Woofie’s website or otherwise quoted at the time of booking, plus any applicable surcharges, add-ons, or additional fees. Any additional visits requested or services performed will be charged at Woofie’s then-current rates. If the Client returns home early during pet sitting services, the Client must notify Woofie’s promptly to avoid charges for scheduled visits that are no longer needed(s).
Emergency Veterinary Care
Woofie’s is authorized to provide the care and services outlined in this agreement.
If the pet becomes ill or injured and the Client cannot be reached, Woofie’s is authorized to seek veterinary care as reasonably necessary.
If the Client’s preferred veterinarian is unavailable, Woofie’s may approve reasonable medical or emergency treatment, excluding euthanasia, unless specifically authorized by the Client, as recommended by a licensed veterinarian.
The Client agrees to reimburse Woofie’s for all related expenses, including veterinary treatment, transportation, supplies, and any additional service time required, except to the extent caused by Woofie’s negligence or willful misconduct.
Access & Liability Limitations
The Client must notify Woofie’s if any other person has access to the home during the service period or if pet care responsibilities will be shared with another person. In such cases, Woofie’s shall not be responsible for damages, losses, or complications arising from the acts or omissions of those other persons.
Inherent Risks of Pet Care
Woofie’s will use reasonable care in providing services. However, due to the unpredictable nature of animals, Woofie’s is not responsible for injuries, illness, loss, disappearance, death, or property damage arising from risks inherent to pet care, except to the extent caused by Woofie’s negligence or willful misconduct. Woofie’s is also not responsible for complications related to administering medications or for pets that are permitted access to the outdoors.
Weather / Natural Disaster
In the event of inclement weather, natural disaster, or other emergency circumstances, Woofie’s is authorized to use reasonable judgment in caring for the pet(s) and home, and shall not be liable for consequences resulting from such good-faith decisions.
General Waiver of Claims
Woofie’s agrees to provide services in a reliable, caring, and professional manner. Except in cases of negligence or willful misconduct by Woofie’s, the Client waives and releases any claims arising out of the services provided under this agreement.
Payment Clause
The Client agrees to maintain a valid payment method on file and authorizes Woofie’s to charge that payment method for completed services, approved add-ons, cancellation fees, no-show fees, declined payment / NSF fees, late fees, and other applicable charges. Invoices are due immediately upon completion of service. Any unpaid balance remaining after 3 business days may be automatically re-attempted on the card on file. If a payment is declined for any reason, including insufficient funds or expired card information, a $35 declined payment / NSF fee may be charged for each failed attempt. Balances not paid promptly may result in future appointments being placed on hold until the account is brought current. Woofie’s may require advance payment or deposits for lengthy assignments, first-time clients, or clients with a history of late payment. If collection efforts or legal proceedings become necessary, the Client agrees to pay reasonable costs of collection to the extent permitted by law.
Substitute Sitter
In the event of illness, emergency, or unavailability of the assigned pet sitter, the Client authorizes Woofie’s to arrange for another qualified service provider to fulfill the scheduled responsibilities. Woofie’s will make reasonable efforts to notify the Client.
Vaccinations / Aggression / Staff Injury.
The Client represents that all pets are current on legally required vaccinations and will disclose any history of aggression, biting, illness, or other behavioral or medical concerns before services begin. The Client is responsible for injuries or damages caused by the Client’s pet(s) to the extent permitted by law, including injuries to Woofie’s staff or third parties resulting from undisclosed aggression or dangerous behavior. Woofie’s reserves the right to refuse or discontinue services for pets exhibiting unsafe, aggressive, or unmanageable behavior
Right to Terminate
Woofie’s reserves the right to terminate or suspend services at any time if, in its reasonable judgment, a threat exists to the health or safety of Woofie’s staff, the pet, or others. If Woofie’s is unable to continue care safely, the Client authorizes Woofie’s to place the pet in a licensed boarding or kennel facility if necessary, with all related costs to be the Client’s responsibility. Woofie’s will make reasonable efforts to notify the Client.
Future Services Authorization
This signed agreement shall remain valid for future services unless replaced or revoked in writing.
The Client authorizes Woofie’s to accept telephone, text, email, and online reservations for future services without requiring additional signed agreements or written authorization for each visit.
The Client further authorizes Woofie’s to enter the premises as reasonably necessary to perform requested services, including pet sitting, dog walking, mobile grooming access, and other scheduled care services.
Two Forms of Entry
The Client is responsible for providing Woofie’s with two reliable means of entry to the home when necessary. If Woofie’s must use a locksmith or other access service due to malfunction, lockout, or failure by the Client to provide workable access, the Client agrees to reimburse all related costs.
Prices Subject to Change
All services and pricing are listed on the Woofie’s website or otherwise quoted at booking. Prices are subject to change at Woofie’s discretion.
Photo Release
The Client grants Woofie’s permission to use photographs or images of the Client’s pet(s) for marketing, social media, and promotional purposes, unless the Client revokes that permission in writing.
SMS Consent
By providing your mobile phone number and opting in, you consent to receive text messages from Woofie's for updates, reminders, promotional offers, and other communication related to our services. Message and data rates may apply. You can opt-out at any time by replying "STOP" to any message we send or by contacting us directly. By opting in, you agree to the terms and conditions outlined in our Privacy Policy: https://www.woofies.com/privacy-policy/

Additional Woofie’s Mobile Pet Spa Terms
Client Responsibility & Health Disclosure
The Client represents that they are the responsible party for the pet being groomed and that the pet is current on all legally required rabies vaccinations.
The Client further represents that all known medical conditions, injuries, behavioral concerns, sensitivities, allergies, skin conditions, and any history of aggression have been fully disclosed to Woofie’s prior to the grooming appointment.
Pets exhibiting aggressive, unsafe, or unmanageable behavior may be refused service at Woofie’s discretion.
Mobile Grooming Van Safety
For safety and liability reasons, no unauthorized person is permitted inside the grooming van while grooming services are being performed.
Authorized persons include Woofie’s employees assigned to assist the groomer, cat owners when necessary, and the Client only when the groomer determines that the Client’s presence is necessary for safety, health, or behavioral reasons.
Requests to observe portions of the grooming process may be approved on a case-by-case basis. If the pet becomes distressed, reactive, or unsafe due to another person’s presence, the grooming service may be paused until the van is clear and the groomer can safely continue.
Emergency Veterinary Care During Grooming
If the pet becomes ill, injured, or requires emergency medical attention while in Woofie’s care and the Client cannot be reached, Woofie’s is authorized to seek veterinary treatment as reasonably necessary.
If the Client’s preferred veterinarian is unavailable, Woofie’s may seek care from another licensed veterinarian.
The Client agrees to reimburse Woofie’s for all related veterinary expenses, transportation costs, supplies, and additional service time required, except to the extent caused by Woofie’s negligence or willful misconduct.
Grooming Risk Acknowledgment
The Client understands that grooming involves inherent risks, including but not limited to minor nicks, clipper irritation, skin sensitivity, stress, or temporary discomfort.
These risks are not considered negligence when reasonable care is used.
Woofie’s will report any observed concerns, injuries, or abnormal conditions to the Client as soon as reasonably possible.
Matted Coats, Skin Conditions & Coat Removal
The Client understands that grooming matted, neglected, or heavily impacted coats increases the risk of clipper irritation, skin redness, abrasions, minor cuts, and the exposure of pre-existing skin issues.
Shaving or removing matted coats may reveal hidden irritation, sores, parasites, infections, bruising, or other existing conditions that were not visible prior to grooming.
Woofie’s and the groomer will not be held responsible for clipper irritation, minor nicks, or post-groom skin reactions resulting from matting removal, neglected coat conditions, or necessary shave-downs performed for the pet’s safety and comfort.
Pre-Existing Conditions & Post-Groom Reactions
The Client understands that grooming may expose or aggravate pre-existing medical conditions, including but not limited to ear infections, skin allergies, hot spots, growths, irritations, or other underlying issues.
Woofie’s is not responsible for post-groom irritation caused by pre-existing conditions, environmental allergens, scratching, licking, rubbing, or the pet’s own behavior following the appointment.
Woofie’s will not be held responsible for illness, injury, or accidental death resulting from a pre-existing medical condition or natural events outside of Woofie’s control.
Groom Quality Concerns & Correction Window
Any concerns related to suspected injury, negligence, or health issues resulting from the grooming appointment must be reported to Woofie’s within 24 hours of service completion.
Any dissatisfaction related to haircut length, style, shape, neatness, or overall grooming appearance must be reported within 48 hours of service completion.
Woofie’s will make reasonable efforts to correct legitimate grooming concerns at no additional charge when reported within this timeframe.
After 48 hours, additional grooming corrections may be subject to a reasonable service charge.
Additional Grooming Fees
Additional fees may be charged when the pet’s condition, coat, behavior, size, health, or service needs require work beyond the scope of the starting rate.
Examples may include deshedding, dematting, flea or tick treatment, shave-downs, handling fees, excessive coat maintenance, or other services reasonably necessary to safely and humanely complete the groom.
Woofie’s will make reasonable efforts to notify the Client before applying additional charges. However, if the Client is unavailable and the additional work is necessary to safely complete the service, the Client authorizes Woofie’s to proceed and charge accordingly.
Refusal of Service & Ungroomable Pets
Woofie’s reserves the right to refuse, stop, or decline services for any pet that presents a safety risk, aggression concern, parasite issue, serious health concern, coat condition, or behavioral issue that makes grooming unsafe or impractical.
If an appointment cannot be completed for these reasons, an unserviceable pet visit fee of $50 may be charged.
Pet-Caused Injury or Property Damage
The Client agrees to be responsible for property damage or injuries caused by their pet to the extent permitted by law.
This includes injuries to Woofie’s staff resulting from undisclosed aggression, dangerous behavior, or unsafe handling conditions involving the pet.
Woofie’s reserves the right to discontinue services immediately if the pet presents a threat to the safety of staff, the pet, or others.
Cancellation & No-Show Policy
Appointment times are reserved specifically for your pet.
Cancellations or rescheduling with less than 24 hours’ notice may result in a cancellation fee of $50.
If the groomer arrives within the scheduled appointment window and is unable to safely access the pet, or the Client is unavailable, the appointment may be treated as a no-show and charged up to 100% of the scheduled service amount.
Repeat no-shows or late cancellations may require prepayment for future appointments.
Client Acknowledgment
By accepting this agreement, the Client acknowledges that they have read, understood, and agree to these terms and policies.
The Client further agrees to release and hold harmless Woofie’s to the fullest extent permitted by law, except in cases of negligence or willful misconduct.